1. Purpose
LEI International Pvt. Ltd. (hereafter “TNV-LEI”) is committed to delivering globally trusted Legal Entity Identifier (LEI) services with integrity, efficiency, and accountability. This Integrated Policy reflects our commitment to quality, environmental protection, occupational health & safety, information security, data privacy, service excellence, and regulatory compliance.
2. Scope
This policy applies to all TNV-LEI operations, services, employees, contractors, and digital infrastructure involved in LEI issuance, renewal, update, transfer, challenge management, and associated data and support services.
3. Policy Commitments
3.1 Quality, Service & Client Satisfaction (ISO 9001, ISO 20000-1)
- Ensure client satisfaction through reliable, timely, and accurate LEI services.
- Continuously improve our processes, portals, and user interfaces.
- Monitor service levels and maintain compliance with defined SLAs and KPIs.
3.2 Environment & Sustainability (ISO 14001)
- Prevent pollution and minimize the environmental footprint of digital operations.
- Promote sustainable practices such as paperless processing, green hosting, and responsible energy use.
- Comply with all applicable environmental regulations and guidelines.
3.3 Occupational Health & Safety (ISO 45001)
- Provide a safe and healthy working environment for all employees and associates.
- Identify, eliminate, or mitigate risks related to digital operations and IT facilities.
- Encourage staff wellness, safe remote work practices, and emergency preparedness.
3.4 Information Security (ISO 27001)
- Protect confidentiality, integrity, and availability of all information assets.
- Implement role-based access control, encryption, secure authentication, and audit trails.
- Conduct regular risk assessments, VAPT, and internal security audits.
3.5 IT Service Management (ISO 20000-1)
- Deliver LEI services through robust, scalable, and resilient IT systems.
- Manage incidents, changes, and service requests with efficiency and accountability.
- Maintain service continuity, disaster recovery, and system documentation.
3.6 Data Privacy & Protection (ISO 27701, GDPR, DPDP Act 2023)
- Collect, store, and process personal and entity data lawfully, fairly, and transparently.
- Obtain clear consent, limit processing to the stated purpose, and support rights of data subjects.
- Publish and enforce a Privacy Policy, Data Protection Impact Assessment (DPIA), and breach response protocol.
- Respect cross-border data transfer laws with proper safeguards.
3.7 GLEIF & LEI Regulatory Compliance
- Adhere to the GLEIF Master Agreement, GLEIS governance principles, and LEI ROC guidelines.
- Maintain data accuracy, transparency, and audit trails in all LEI operations.
- Provide public access to LEI and LE-RD under Creative Commons Zero (CC0) license.
- Support challenge management, complaint redressal, and policy transparency.
3.8 Legal, Contractual & Statutory Obligations
- Comply with applicable Indian laws, including the Companies Act, IT Act, and DPDP Act.
- Abide by international standards, contractual obligations, and partner agreements.
- Respond promptly to legal requests, regulatory audits, or data subject complaints.
4. Policy Implementation
TNV-LEI ensures the implementation of this Integrated Policy through:
- Governance oversight by the Managing Director and Compliance Officer.
- Documented procedures, controls, and continual training of personnel.
- Measurable objectives, regular reviews, and performance evaluations.
- Open communication, stakeholder engagement, and periodic internal audits.
5. Review & Updates
This policy shall be reviewed annually or in response to:
- Changes in applicable standards or regulations,
- Organizational changes or expansions,
- Audit findings or identified gaps.
