Appendix B: Communication & Challenge Policy

This appendix outlines the official communication channels and procedures for raising queries, submitting challenges, and receiving formal responses from TNV-LEI.

1. Objective

To ensure timely, structured, and verifiable communication regarding:

• General queries or service requests
• Challenges to LEI or LE-RD data
• Notifications from Legal Entities and third parties

2. Communication Channels

3. Who May Submit a Challenge

Any individual or organization (including the Legal Entity itself, regulators, business partners, or third parties) may submit a challenge if they identify incorrect or outdated data in the LE-RD of a published LEI.

4. Challenge Submission Requirements

All challenge submissions must include:

• The LEI code or name of the Legal Entity being challenged
• The specific data field(s) being disputed (e.g., legal name, address, relationship)
• Supporting evidence such as government registry records, official filings, or legal documents
• A valid email address for communication

5. Processing Timeline

• Acknowledgment: Within 1 business day of receipt
• Evaluation and Response: Within 10 business days, unless the challenge is complex or requires external clarification
• Status Update: Provided if additional time is needed due to validation or Legal Entity response

6. Outcomes

• If a challenge is found to be valid:

  • TNV-LEI will update the LE-RD and inform both the Legal Entity and challenger
  • A history of the change will be preserved as per GLEIF requirements

• If the challenge is not upheld:

  • TNV-LEI will provide a reasoned response and may suggest escalation to GLEIF, if applicable

7. Documentation and Retention

All challenge-related communication, decisions, and supporting evidence will be:

• Stored securely
• Retained for a minimum of 8 years for audit and compliance purposes