Accessibility Statement

Section 1: Introduction

At LEI International Pvt. Ltd. (TNV-LEI), we are committed to ensuring that our website, digital interfaces, and online services are accessible to all users, regardless of physical or cognitive abilities. Accessibility is not only a technical consideration—it reflects our core values of inclusion, transparency, and public trust.

We recognize that our services, including the Legal Entity Identifier (LEI) portal, are used by a diverse global audience including individuals with disabilities. We strive to provide equal access to information and functionality in compliance with international accessibility standards and best practices.

This Accessibility Statement outlines our ongoing efforts to make our website usable and inclusive, the technologies and guidelines we follow, the known limitations, and how users can reach out to us for accessibility support or suggestions.

Section 2: Scope of this Statement

This Accessibility Statement applies to the publicly accessible components of the TNV-LEI digital ecosystem, including:

• The primary website: www.tnvlei.com
• The LEI registration and management portal hosted under the same domain
• Support and legal policy pages (e.g., /support, /legal, /privacy-policy, /faq)
• Downloadable documentation, PDF guides, and form templates provided through the TNV-LEI site

The following are not covered by this statement:

• Internal staff systems and administrative dashboards not accessible to the public
• Third-party tools or websites accessed via external links (e.g., Razorpay, GLEIF widgets)

Any updates to platform components or accessibility features introduced post-publication will be reviewed and reflected in future revisions of this statement.

Section 3: Standards and Guidelines Followed

TNV-LEI is committed to ensuring that its digital content and interfaces conform to globally recognized accessibility standards. We have adopted the following frameworks to guide the accessibility of our online services:

3.1 Web Content Accessibility Guidelines (WCAG)

TNV-LEI aims to comply with WCAG 2.1 Level AA, the internationally recognized benchmark developed by the World Wide Web Consortium (W3C)

This includes adherence to principles of perceivability, operability, understandability, and robustness (POUR)

3.2 ISO/IEC 40500:2012

As WCAG 2.0 is also recognized as ISO/IEC 40500:2012, our compliance aligns with global standards for accessibility

3.3 Government and Legal Requirements

• India: RPwD Act, 2016 and GIGW (Guidelines for Indian Government Websites) as applicable
• Global: Considerations for GDPR, DPDP Act, and accessibility laws in the jurisdictions where our users reside

These standards are considered during design, development, and content publishing activities across our website and portal infrastructure.

Section 4: Accessibility Features Implemented

TNV-LEI has integrated a variety of accessibility features across its website and online services to ensure a user-friendly experience for all visitors, including individuals with disabilities. These features are designed to improve navigation, interaction, and comprehension.

4.1 Keyboard Navigation

• All interactive elements are accessible via keyboard alone (Tab, Enter, Shift+Tab)
• Logical tab order and visible focus indicators are maintained

4.2 Screen Reader Compatibility

• Pages are structured with semantic HTML and ARIA labels to improve screen reader output
• Headings (H1–H6) follow a consistent and logical order

4.3 Alternative Text for Images

• Informational images include descriptive alt-text
• Decorative images are marked to be ignored by assistive technologies

4.4 Color Contrast and Visual Design

• Sufficient contrast between foreground and background text is maintained
• Avoidance of color-only distinctions (e.g., for status indicators or links)

4.5 Responsive Layout and Scalable Text

• The website layout adapts to various screen sizes (mobile, tablet, desktop)
• Users can zoom up to 200% without loss of functionality or readability

4.6 Accessible Forms and Error Handling

• All input fields include labels and hints
• Clear error messages are shown when validation fails

These accessibility features are reviewed periodically as part of TNV-LEI’s digital quality assurance program.

Section 5: Known Limitations

While we strive to ensure that all content and functions on the TNV-LEI website are fully accessible, we acknowledge there may be some limitations. These may be temporary or due to dependencies on third-party technologies.

5.1 Third-Party Embedded Content

• Some embedded tools or services, such as Razorpay, Google reCAPTCHA, or GLEIF search widgets, may not fully comply with WCAG standards
• TNV-LEI does not have full control over the accessibility of external services

5.2 PDF Documents and Downloads

• While efforts are made to provide accessible PDF formats, some older or externally sourced documents may not meet full accessibility standards

5.3 Dynamic or Interactive Elements

• Certain visual indicators (e.g., progress bars, dynamic drop-downs) may not behave consistently across assistive technologies
• These elements are under review for continuous improvement

📌 If you encounter content that you cannot access, please notify us using the contact information provided in this statement. We will make every reasonable effort to provide the information in an accessible format.

Section 6: Ongoing Improvements

TNV-LEI views accessibility as a continuous commitment and is actively working to improve the accessibility and usability of its website and digital tools.

6.1 Regular Accessibility Audits

• Periodic self-assessments are conducted to test accessibility features
• Technical improvements are implemented as needed, based on audit findings

6.2 Developer Training and Awareness

• Development teams are trained in WCAG guidelines and inclusive design principles
• New features or redesigns are evaluated for accessibility before implementation

6.3 Roadmap and Enhancement Plan

Future improvements include:

• Enhanced screen reader labeling for complex forms
• Improved skip links and heading hierarchy
• Mobile accessibility optimization

📌 Feedback from users is vital to our improvement process. We welcome suggestions for better accessibility and aim to resolve identified issues promptly.

Section 7: Assistive Technology Compatibility

TNV-LEI’s digital services are tested with popular assistive technologies and modern web browsers to ensure a consistent and accessible user experience.

7.1 Supported Platforms

We aim to ensure compatibility with:

• Screen Readers: NVDA (Windows), JAWS (Windows), VoiceOver (macOS & iOS), TalkBack (Android)
• Browsers: Google Chrome, Mozilla Firefox, Microsoft Edge, Safari (latest versions)
• Operating Systems: Windows 10/11, macOS, Android, iOS

7.2 Accessibility Tools and Extensions

• TNV-LEI pages are compatible with screen magnifiers, high contrast settings, and browser-based accessibility extensions

7.3 Responsive Design

• All TNV-LEI interfaces are responsive and tested across multiple screen resolutions and device types

📌 If you use a specific assistive tool that is not functioning as expected on our site, we encourage you to notify us so we can test and improve compatibility.

Section 8: Feedback and Contact Information

We welcome your feedback on the accessibility of the TNV-LEI website and services. If you encounter accessibility barriers or have suggestions for improvement, please reach out to us.

8.1 Contact Channels

• Email (Support): support@tnvlei.com
• Email (Grievance Officer): grievance@tnvlei.com
• Mailing Address:
  LEI International Pvt. Ltd. (TNV-LEI)
  TNV House, B-1/19/69, Sector-K
  Aliganj, Lucknow – 226024, Uttar Pradesh, India

8.2 Response Timeline

• We aim to acknowledge all accessibility-related inquiries within 3 business days
• Substantive responses or remediation (where required) will be provided within 30 calendar days

📌 Your feedback helps us improve. All accessibility issues are reviewed by the Compliance and IT teams for investigation and resolution.

Section 9: Enforcement and Legal Compliance

TNV-LEI recognizes accessibility as both a legal obligation and a fundamental right for users engaging with digital platforms. We are committed to upholding the following standards and statutes as part of our digital compliance framework:

9.1 Legal Frameworks Referenced

• India: The Rights of Persons with Disabilities Act, 2016 (RPwD Act)
• European Union: Directive (EU) 2016/2102 and the Web Accessibility Directive
• Global: World Wide Web Consortium (W3C) WCAG 2.1 AA Guidelines (ISO/IEC 40500)
• Data Privacy Context: Indian DPDP Act 2023 and GDPR Article 5 (fair and lawful processing)

9.2 Alignment with GLEIF Expectations

As a LOU, TNV-LEI aims to comply with GLEIF’s digital transparency, trust, and service accessibility objectives.

• Accessibility is integral to ensuring open access to public LEI data for users of all abilities

9.3 Redressal and Dispute Resolution

• Accessibility grievances are escalated internally to the Compliance Officer and CTO
• If unresolved, concerns may be referred to relevant national regulators (e.g., Department of Empowerment of Persons with Disabilities, India)

📌 TNV-LEI takes accessibility seriously and considers non-compliance an area for formal remediation.

Section 10: Review Date and Version Control

TNV-LEI maintains a structured version control and review mechanism for this Accessibility Statement to ensure it remains current and compliant.

10.1 Review Cycle

This statement will be reviewed annually, or earlier if:

• Legal obligations change
• New accessibility features are added
• User feedback identifies significant issues

10.2 Document History

10.3 Publication and Access

• The current version of this Accessibility Statement is available at: www.tnvlei.com/legal/accessibility
• A PDF version can be downloaded for offline access if required

📌 TNV-LEI encourages continuous engagement and welcomes feedback on this statement to support inclusive and accessible operations.