Refund Policy
Effective date: 29-Sep-2026
1 Purpose and status
This Refund Policy explains how LEI International Private Limited, trading as TNV-LEI, handles refund requests for LEI services. It gives the procedure for Section 6.4 of the General Terms and Conditions for LEI Services published at www.tnvlei.com/terms.
If this Policy and the General Terms and Conditions differ, the General Terms and Conditions prevail. This Policy cannot narrow the rights given by the General Terms and Conditions or by mandatory law.
Section 6.4 of the General Terms and Conditions leaves refunds before validation begins to this Policy. Section 2.3 sets out how TNV-LEI applies it: in those cases a refund is given, not merely considered.
In this Policy, "validation begins" and "verification has begun" both mean the time at which TNV-LEI's team starts reviewing the application. That time is recorded in the application history. Until then, an application may be withdrawn under Section 2.3.
Business day means Monday to Friday, excluding public holidays observed by TNV-LEI in Uttar Pradesh, India.
2 When a refund is given
2.1 Duplicate payments
If the same service is paid for more than once, the duplicate amount is refunded in full.
2.2 Application outside TNV-LEI's accreditation scope
If an application is rejected solely because its jurisdiction or entity type is outside the scope of TNV-LEI's GLEIF accreditation, the service fee is refunded, less documented bank, payment gateway, wire-transfer and currency-conversion costs actually incurred in processing the refund, to the extent permitted by law.
2.3 Before validation begins
A refund is given, less documented bank and payment gateway costs actually incurred in receiving the payment and processing the refund, where:
• the applicant withdraws the application before validation begins;
• the payment succeeded but a technical failure prevented the service from starting; or
• the application is rejected at intake, before validation begins, because the application itself shows that the entity is not eligible for an LEI, for example an individual applying in their own name.
2.4 Taxes
Applicable taxes are adjusted or refunded as required by law.
3 When a refund is not given
3.1 Single-year fees
Except as set out in Section 2, single-year fees are non-refundable once payment has been made and verification has begun.
3.2 Prepaid Multi-Year packages
Except as set out in Section 2, once validation or performance of a prepaid Multi-Year package has begun, unused prepaid years are not refunded solely because the Legal Entity voluntarily cancels or transfers its LEI.
4 Transfers are free of charge
Transferring an LEI to or from TNV-LEI is free of charge, including an LEI in LAPSED status. TNV-LEI charges no fee for a transfer and deducts nothing because of it. Unused prepaid years are handled under Section 3.2, and that handling, a refund request or a fee dispute never delays or blocks a transfer. Sections 6.5 and 7.1 of the General Terms and Conditions apply.
5 How to request a refund
A refund may be requested by the Legal Entity, its Authorized Representative or the person who made the payment. Email support@tnvlei.com with:
• the application number or LEI;
• the payment reference and payment date;
• the email address registered on the account;
• the reason for the request; and
• any supporting document, for example proof of a duplicate payment.
There is no deadline for a refund request, but please write as soon as possible so that the payment can be traced quickly.
6 Decision and payment
Within ten business days of receiving a complete request, TNV-LEI tells the requester whether the refund is approved, gives the reason for the decision, and processes any approved refund. The decision is normally given within the first seven business days.
An approved refund is paid to the original payment method where possible, so a payment made by a third party is refunded to that payer unless the payer and the Legal Entity agree otherwise in writing. Where the original payment method cannot be used, an alternative agreed with the requester is used. The decision states which deductions apply and how they are calculated; the actual amounts and any currency-conversion effect are itemised in the confirmation sent when the refund is paid. The time a bank or payment provider then takes to credit the amount is outside TNV-LEI's control.
7 Contact
Billing and refund queries: support@tnvlei.com, telephone +91 522 4623936.
8 Changes to this Policy
TNV-LEI publishes any change to this Policy on this page with a new version number and effective date. A change that would reduce a refund does not apply to a payment made before its effective date.
Version 2.00 | Publication date: 29-Sep-2026