This Refund Policy governs the terms under which TNV-LEI may process refunds for fees paid by Legal Entities for LEI-related services. It ensures fairness, transparency, and consistency in financial transactions, and is aligned with Clause XV of the Rules for LEI Services.
All payments made for LEI issuance, renewal, or related services are non-refundable once the validation process has commenced. However, a refund may be considered in the following cases:
Refunds are not permitted under the following:
To initiate a refund request:
TNV-LEI will respond within 7 business days and confirm the status of the request.
In the event that a refund is approved, any bank charges, payment gateway processing fees, or administrative fees incurred shall be deducted from the refund amount. The net refund amount will be credited to the same payment method used.
Once approved, refunds will be processed within 10–15 business days, subject to bank and gateway processing timelines.
For queries related to billing and refunds, contact:
This policy is subject to revision without prior notice. For the latest version, please visit www.tnvlei.com/legal