Effective date: 29-Sep-2026
These General Terms and Conditions form the agreement between LEI International Private Limited, trading as TNV-LEI, and the Legal Entity accepting them for LEI services. TNV-LEI is incorporated in India under the Companies Act, 1956 and governed by the Companies Act, 2013. Its registered office is TNV House, B-1/19/69, Sector-K, Aliganj, Lucknow 226024, Uttar Pradesh, India; CIN U85100UP2007PTC033380; LEI 984500ID493BDCR4B368.
TNV-LEI provides services as a GLEIF-accredited Local Operating Unit under its applicable GLEIF Master Agreement, ISO 17442 and applicable LEI Regulatory Oversight Committee policies. This Agreement is the customer contract for holding and managing an LEI contemplated by Appendix 5 of the GLEIF Master Agreement. GLEIF is not a party to this customer Agreement.
Services are provided electronically through www.tnvlei.com, its application portal and associated support channels. Applications may be made by the Legal Entity or an Authorized Representative under Section 4. Public lookup and download of LEI data are governed by the separate Website Terms of Usage identified in Section 13.1.
TNV-LEI issues LEIs only within the jurisdictions and scope covered by its GLEIF accreditation. The current accreditation scope is available through GLEIF at www.gleif.org. Website accessibility, an application or payment does not guarantee eligibility or issuance. TNV-LEI verifies eligibility and communicates any rejection and its reason; jurisdiction-related refunds are governed by Section 6.4.
TNV-LEI may decline a new application where provision would contravene applicable law, binding sanctions or GLEIF requirements, or where documented risk or operational constraints prevent compliant delivery. Restrictions or service interruptions affecting an existing LEI must preserve applicable record, continuity and transfer obligations.
Services are administered electronically from India. Each party remains responsible for laws applicable to its activities. Local currency, remote access or remote support does not by itself determine whether a local establishment or regulatory obligation exists. Sections 12 and 11 govern disputes and data processing respectively.
Legal Entity means an organization or other applicant eligible for an LEI under ISO 17442 and applicable GLEIF and ROC policies.
Applicant means the Legal Entity or person submitting an application or request on its behalf. Authorized Representative means a person duly empowered to bind the Legal Entity for the relevant service, whose authority is verified under Section 4. A representative may act for more than one entity only with separate valid authority for each.
GLEIF means the Global Legal Entity Identifier Foundation. GLEIS means the Global Legal Entity Identifier System. ROC means the Legal Entity Identifier Regulatory Oversight Committee. LOU means a GLEIF-accredited Local Operating Unit or LEI issuer.
LEI means the 20-character alphanumeric identifier assigned to a Legal Entity. LE-RD means the reference data linked to that LEI under the applicable Common Data File formats, including entity, registration and relationship information and applicable reporting exceptions. CDF means those Common Data File formats.
LEI Services means issuance, renewal, maintenance, updates, challenges, transfers and related account support. Renewal means the annual confirmation, validation and verification process in Section 5.3; payment alone does not complete renewal.
Multi-Year Service means prepaid service for more than one annual renewal period. Subscription means an arrangement for recurring annual service and billing.
Transfer means a change of the LOU managing an existing LEI and its related records. Challenge means a request questioning the accuracy or completeness of LEI data. PoA means a power of attorney or acceptable authority letter evidencing representative authority.
LOU-Records means documents, data and supporting evidence relating to TNV-LEI's performance of its GLEIF obligations, including application, authorization, validation, communication and audit records. They include non-public records and are not limited to published LE-RD.
Fee Schedule means the published charges applicable to the service ordered. LOU business day means a business day under the relevant LOU's local business calendar. Calendar day includes weekends and public holidays. Government Entity has the specific meaning in Section 6.6.
TNV-LEI validates eligible applications, checks for existing identifiers and issues an LEI where applicable requirements are met. The assigned code identifies the entity; the registration is subject to annual renewal under Section 5.3. Annual, Multi-Year and Subscription services are described in Section 6.3. The Legal Entity acknowledges that the issuance of an LEI, and each annual renewal, is subject to requirements established by GLEIF.
TNV-LEI supports inbound and outbound transfers under Section 7 and data updates and challenges under Section 8. A transfer changes the managing LOU, not the LEI code. These activities remain subject to authority verification and the applicable GLEIF procedures.
TNV-LEI may provide consolidated account management, invoicing and volume pricing for related entities, subject to valid authority for each entity. Account access is role-based. Restrictions on account access for misuse or suspected compromise apply only to the portal account; TNV-LEI does not suspend the LEI. Such restrictions do not change the LEI's registration status or remove the entity's right to request services through an authenticated alternative channel.
Before ordering a service, the Applicant must be given access to this Agreement and the applicable policies and Fee Schedule. The Legal Entity accepts through an affirmative electronic acceptance linked to the application, or through a signed written acceptance. Mere browsing or starting an incomplete application is not acceptance of this customer Agreement.
Information, applications and requests must be submitted by the Legal Entity's authorized signatory, or a representative holding a valid PoA or authority letter issued by an authorized signatory, and must be duly dated and signed electronically or in writing. The individual accepting or submitting on behalf of the Legal Entity attests that they have authority to bind it and must provide evidence on request. TNV-LEI verifies authority and retains the acceptance record, the applicable document version, date and supporting evidence.
The Applicant must supply the requested LE-RD and supporting evidence. TNV-LEI validates and verifies information against appropriate authoritative sources and may request incorporation or registration documents, tax or registry identifiers, address evidence, authority documents, or other evidence appropriate to the entity and jurisdiction.
Where required by the applicable data standards, the Applicant must provide direct and ultimate accounting consolidating parent information, permitted reporting exceptions with their basis, and any applicable fund, head-office or other relationship information. Documentary requirements must be appropriate to the record and available authoritative sources.
TNV-LEI may require its published authorization form or equivalent acceptable evidence and may pause processing until authority is established. The Legal Entity must keep representative authority current and promptly report revocation or changes. A PoA does not, by itself, appoint its holder as TNV-LEI's registration agent or other outsourced service provider.
Users must safeguard credentials, use only authorized access and promptly notify support@tnvlei.com of suspected compromise. Account restrictions follow Section 3.3; responsibility and liability follow Section 10.
Processing begins once TNV-LEI has received an accepted application, sufficient information and authority evidence, and any applicable advance payment. No payment is required merely to request a free transfer or free update. TNV-LEI confirms receipt and provides estimated processing information by email or dashboard. Issuance and renewal remain subject to validation and verification.
The Legal Entity must supply true, full, authentic and current information supported by appropriate evidence. It remains responsible for its submissions and its representatives' authorized actions. Incomplete or unverifiable submissions may delay or prevent the requested service.
The Legal Entity must promptly notify TNV-LEI of any actual or potential change affecting its LEI or LE-RD, including name, address, registration details, legal form, status, corporate events and relationships. Notifications and updates follow Section 8. TNV-LEI may also be required by mandatory law, GLEIF requirements or its internal controls to correct LE-RD; it will notify the Legal Entity of the change and its basis, except where notification is prohibited by law.
The Legal Entity must review and verify its LE-RD at least annually, formally request renewal through an authorized submission and confirm that existing information remains accurate or provide changes. These requirements apply to all payment arrangements, including Multi-Year and Subscription services and the Government Entity option.
TNV-LEI sends a renewal notice at least six weeks before the renewal date and performs the required validation and verification. Where renewal has not been successfully completed by that date, TNV-LEI records the registration as LAPSED on the next calendar day in accordance with applicable CDF rules. Non-renewal does not erase the identifier or historical record. Applicable annual fees, including prepaid fees, are addressed in Section 6.
The Legal Entity may have only one LEI and must disclose any existing identifier when applying. It must not request a second LEI from TNV-LEI or another LOU, submit false or concealed information, impersonate another entity or misuse accounts. Suspected duplicates are addressed under the applicable GLEIF procedures, not by issuing another identifier.
The Legal Entity must cooperate with verification, correction and authorized transfer requests and pay the charges applicable to services ordered under Section 6. Consequences of serious or repeated breach are governed by Section 9.3.
The Fee Schedule is linked in Section 13.1. The price, currency, applicable taxes and any disclosed transaction or conversion charges are shown before an order is accepted. Prices may vary by jurisdiction or package. Promotional and volume prices apply only on their stated terms.
TNV-LEI reviews its Fee Schedule annually and may determine new fees unilaterally, consistently with the applicable GLEIF cost-recovery and financial-sustainability requirements. A reduction resulting from that annual review does not oblige TNV-LEI to refund issuance fees already collected, subject to mandatory applicable law. Revised fees apply prospectively to services ordered after their effective date; already paid fees and agreed fixed-term prices are not retrospectively changed. Subscription renewal notices identify the applicable charge before renewal. The special protection in Section 6.6 prevails for qualifying Government Entities.
Applicable issuance and renewal fees are payable in advance using the available payment methods displayed at checkout, as specified for the order. TNV-LEI provides an invoice or receipt in the transaction currency. Annual revalidation and renewal attract the applicable annual fee, whether paid each year or prepaid for several service years. Free activities are identified in Sections 7 and 8.
The Legal Entity may purchase annual service or a Multi-Year package of two, three or five service years, as offered in the Fee Schedule. Upgrades and top-ups purchase additional future annual service periods, up to the published maximum of five prepaid service years. Each annual period remains subject to renewal under Section 5.3; prepayment does not extend the current validation period.
An agreed Multi-Year price remains fixed for its purchased term. A transfer does not trigger retrospective repricing, a discount clawback or a charge for future service that has not been ordered. Refunds of prepaid service fees are governed by Section 6.4.
A Subscription arranges recurring annual service and billing at the notified rate. The Legal Entity may cancel future Subscription renewal at any time before the renewal date through the portal or by authenticated request to support@tnvlei.com. Cancellation does not itself delete or transfer the LEI.
Subject to mandatory applicable law, a binding GLEIF requirement or a separately agreed more favorable term, the following refund rules apply. Single-year fees are non-refundable once payment has been made and verification has begun. Duplicate payments are refunded to the extent of the duplicate amount. Once validation or performance of a prepaid package has begun, unused prepaid service periods are not refunded solely because the Legal Entity voluntarily cancels or transfers its LEI. Section 6.5 preserves the free-transfer right.
If an application is rejected solely because its jurisdiction is outside TNV-LEI's accreditation scope, the service fee is refunded, less documented bank, payment gateway, wire-transfer and currency-conversion costs actually incurred in processing that refund, to the extent lawful. Applicable taxes are adjusted or refunded as required by law.
Refund requests may be sent to support@tnvlei.com. Other requests made before validation begins, including withdrawal or payment followed by a technical failure preventing service initiation, may be considered under the published Refund Policy. TNV-LEI communicates eligibility and reasons for a decision and processes an approved refund within ten business days. Refunds use the original payment method where possible; otherwise an agreed alternative is used. Any actual conversion effect and permitted deduction are explained. The published Refund Policy supplies procedural detail and cannot narrow the rights in this Agreement or mandatory law.
The right to transfer and the prohibition on transfer fees are governed by Section 7.1. A fee dispute or the refund treatment of prepaid services must not be used to obstruct that right. Payment obligations already accrued for separately ordered services remain subject to this Agreement.
TNV-LEI applies the optional Government Entity provisions in Part II of Appendix 5 where the entity establishes that it qualifies. Government Entity means a national, regional, provincial, state, local, municipal or other governmental body, tribunal, commission, court, regulatory or other agency, including its political or administrative subdivisions, as determined by relevant law. The entity or its competent supervisory agency must provide evidence of that status. State ownership or control alone does not establish eligibility.
For an accepted Government Entity arrangement, the contract lasts three calendar years, with the start and end dates recorded in the accepted order. Fees remain fixed throughout that contractual term; TNV-LEI may not unilaterally change current fees or impose new fees during it. Annual data review and applicable renewal requirements continue under Section 5.3. The termination and transfer provisions in Sections 7 and 9 remain applicable. A subsequent term requires a new accepted arrangement under the then applicable terms.
The Legal Entity may at any time request transfer to another accredited LOU specifically designated by it, or authorize that LOU in writing to request transfer on its behalf. GLEIF may also request a transfer under its oversight authority. All incoming and outgoing transfers of LEIs and related LE-RD are free of charge, including transfers of LEIs in LAPSED status. TNV-LEI will not impose any transfer fee, administrative charge or transfer penalty, or initiate a transfer to another LOU on its own initiative.
Transfer and renewal are distinct services. A renewal separately requested by the Legal Entity may attract the renewal fee disclosed under Section 6. TNV-LEI will not require paid renewal as a condition of transferring an LEI, including an LEI in LAPSED status, or describe any charge for the transfer as a renewal fee. Transfers to GLEIF are subject to the circumstances and procedures provided by the GLEIF framework.
TNV-LEI verifies the requester's authority, validates the relevant data, coordinates with the sending LOU and completes its receiving-LOU steps within three LOU business days in accordance with the applicable GLEIF transfer procedure. The existing renewal date is retained unless renewal is also completed in accordance with GLEIF rules. Any separately requested renewal follows Sections 5.3 and 6, subject to Section 7.1.
TNV-LEI verifies and cooperates with an authorized transfer request and completes its sending-LOU steps within four LOU business days in accordance with the applicable GLEIF procedure. It keeps the LEI code unchanged, applies the prescribed transfer statuses and coordinates the required record handover. It unpublishes the transferred LEI and related LE-RD from its current managed-record publication within one LOU business day after the transferred record is shown as ISSUED in GLEIF's search facility, as required by the SLA. Historical retention obligations remain unaffected.
TNV-LEI may seek information necessary to establish authority or meet an applicable transfer requirement. Any delay, rejection or exception must have a documented basis under applicable law, the GLEIF transfer procedure or a specific GLEIF direction. An open challenge, commercial dispute or routine audit does not by itself create a discretionary hold or extend the applicable SLA clock.
TNV-LEI informs the Legal Entity of any permitted impediment, the action needed and completion of the transfer. Future management passes to the receiving LOU; prepaid fees are treated under Section 6.4 and contract termination under Section 9. The stated sending and receiving periods describe each LOU's required steps, not a guarantee of an overall end-to-end period controlled solely by TNV-LEI.
The Legal Entity or its Authorized Representative may request an update through the portal or an authenticated support request, with appropriate evidence. TNV-LEI validates changes against authoritative sources and applicable GLEIF requirements. Entity-requested data updates are free of charge. Evidence requirements must allow for the relevant entity type, data field and accepted validation sources.
Upcoming corporate events may be notified in advance. TNV-LEI may prepare an update for its verified effective date but will publish and timestamp it only in accordance with applicable CDF and GLEIF event rules.
Any person or organization may challenge the accuracy or completeness of LEI data by emailing challenge@tnvlei.com, using the available dashboard facility or submitting a challenge through search.gleif.org. The challenger should identify the record, disputed information, contact email and supporting evidence or source references. Lack of an account does not prevent a challenge.
TNV-LEI acknowledges direct challenge submissions within one LOU business day. It investigates and provides a substantive response and any required correction within the applicable GLEIF service levels: a processing target of fifteen calendar days and a maximum processing time of twenty-five calendar days for individual challenges. An acknowledgement alone is not a substantive response. Bulk challenges follow their applicable GLEIF arrangements.
TNV-LEI informs the Legal Entity and challenger of the outcome as appropriate, protects confidential evidence and records GLEIF challenges and their resolution in the applicable GLEIF facility. If information is disputed or further validation is needed, it explains the position and escalates through the applicable GLEIF process without treating an internal referral as an automatic extension of a deadline.
The Challenge Policy linked in Section 13.1 provides the detailed communication and escalation procedure. It must be read consistently with this Section. Service complaints unrelated to data accuracy may be sent to support@tnvlei.com; Section 12 governs contractual disputes.
This Agreement starts upon acceptance under Section 4.1. Subject to termination under this Section and the Government Entity term in Section 6.6, it continues for as long as the Legal Entity and TNV-LEI both exist, whichever period is shorter. A prepaid package or Subscription billing period does not otherwise limit the underlying customer-contract duration.
The Agreement may terminate when the LEI is transferred to another LOU or to GLEIF; when the Legal Entity abandons its status as a Legal Entity with an LEI under applicable GLEIF procedures; or where it is deprived of the LEI for failure to meet revalidation requirements under those procedures. Dissolution or restructuring is assessed under the applicable entity-event rules and is not treated as an instruction to delete the LEI record. Ordinary non-renewal and LAPSED status under Section 5.3 do not by themselves erase the identifier or automatically terminate this Agreement.
TNV-LEI may terminate with immediate effect for a severe or repeated breach where no cure is possible or where the Legal Entity fails or refuses to cure within a reasonable period specified in a notice describing the breach. Examples include fraudulent submissions or repeated refusal to provide required verification evidence. TNV-LEI communicates the termination and its reasons, subject to legal restrictions, and may report the matter to GLEIF.
If TNV-LEI's Master Agreement with GLEIF terminates, TNV-LEI may terminate this Agreement with immediate effect and, to the extent permitted by mandatory applicable law, without liability for damages caused solely by that termination. It will notify affected Legal Entities at the earliest opportunity and cooperate with GLEIF-directed continuity, migration and handover arrangements. The Legal Entity's transfer right under Section 7 remains available.
Termination ends the obligation to provide future commercial services except as required for an orderly transition or by applicable law or GLEIF requirements. It does not authorize deletion of published or historical data, arbitrary alteration of registration status, obstruction of transfer or abandonment of required record availability, correction or continuity duties. Status changes follow applicable GLEIF and CDF rules.
Accrued payment obligations and Section 6.4 on refunds remain applicable. Sections 10, 11, 12 and 13, together with any transfer, record, publication or continuity obligation intended or required to continue, survive to the extent necessary for their purpose.
To the maximum extent permitted by applicable law, TNV-LEI's aggregate liability to the Legal Entity arising from the specific service giving rise to a claim is limited to the fees actually paid for that service. Subject to Section 10.2, TNV-LEI excludes indirect, incidental, consequential, punitive or special loss, including lost profit, goodwill or business opportunity.
TNV-LEI is not responsible to the extent a failure is caused by materially inaccurate submissions, unauthorized actions outside its control, or circumstances covered by Section 10.4. These limitations do not relieve TNV-LEI of performing its contractual or GLEIF duties or correcting a failure where required.
Nothing in this Agreement excludes or limits liability that cannot lawfully be excluded or limited, or purports to alter TNV-LEI's liability to GLEIF under its Master Agreement. Customer obligations do not replace TNV-LEI's own duties of validation, verification, data protection and service performance.
TNV-LEI does not guarantee uninterrupted or error-free systems, availability of external registries, acceptance of an LEI by a particular third party or suitability for a customer's particular transaction. These qualifications do not disclaim the express service commitments in this Agreement. The Legal Entity must assess the requirements of its regulator, financial institution or intended use.
A party affected by an event beyond its reasonable control must notify the other where practicable and take reasonable steps to mitigate disruption and restore performance. Such events may include natural disasters, war, widespread network or power failure and unavoidable changes in law. Relief applies only to the extent performance is prevented; it does not extinguish accrued payment obligations or displace mandatory record, transfer, data-protection or continuity requirements. A technical or security incident is not automatically excused merely because it involves a third party.
TNV-LEI may use service providers for payment processing, infrastructure, verification support or other permitted functions. For outsourced LEI functions, TNV-LEI retains the control, oversight, access to work results, audit rights and responsibility required by its GLEIF Master Agreement and Appendix 14.
Any separate terms for an independent third-party product or service must be identified to the customer and do not override TNV-LEI's own obligations under this Agreement. Data sharing with providers is governed by Section 11.
To the extent permitted by applicable law, the Legal Entity indemnifies TNV-LEI and its officers and personnel against reasonable losses, costs and third-party claims caused by the Legal Entity's fraudulent or materially false submissions, unauthorized use, breach of this Agreement or unlawful misuse of its LEI. The indemnity does not cover loss to the extent caused by TNV-LEI's or its providers' own breach, negligence or misconduct.
TNV-LEI must notify the Legal Entity of a claim promptly, take reasonable mitigation measures and allow reasonable participation in its defence. A settlement imposing an admission or non-monetary obligation on the Legal Entity requires its prior written consent, not to be unreasonably withheld.
TNV-LEI processes personal data under applicable data-protection law, including the Indian Digital Personal Data Protection Act, 2023 and associated provisions to the extent in force and applicable, and the GDPR and Swiss data-protection law where applicable. TNV-LEI also observes the contractual data-protection safeguards required by Chapter XV and Appendix 11 of its GLEIF Master Agreement, including the Swiss-law minimum standard where that Agreement requires it in the absence of applicable legislation. These contractual safeguards do not displace mandatory applicable law. Each processing activity must have a lawful basis appropriate to its purpose and jurisdiction.
TNV-LEI is responsible for processing for which it determines the purposes and means. GLEIF and other recipients may have their own responsibilities for processing they undertake. Processing roles are determined by the actual arrangements and described in the Privacy Policy under Section 11.7.
TNV-LEI collects LE-RD, relationship information, supporting documents, authorization records, account contact details and relevant billing and communication records for issuance, validation, renewal, maintenance, transfer, audit, continuity and applicable legal obligations. Required non-public contacts include the relevant contract manager, requestor and authorized representative where required by the applicable GLEIF records framework.
Only data required for the relevant purpose is collected and disclosed. Publication of LE-RD and protection of non-public supporting records are addressed in Section 11.3.
LEIs and the required LE-RD are published in the GLEIS and made freely available for reuse under CC0 1.0 through the applicable access services. Public access is addressed in the Website Terms of Usage. Confidential supporting records and private contact details are not published merely because they are supplied with an application. Where a required public data field contains personal data, its publication is explained and handled in accordance with applicable law.
To the extent any intellectual property or other transferable rights subsist or arise in the LEI or data becoming part of the LE-RD, the Legal Entity fully and irrevocably transfers those rights to TNV-LEI; where transfer is not legally possible, it grants an irrevocable licence sufficient to permit the purposes of Chapter IX of the GLEIF Master Agreement. This includes onward transfer or licensing to GLEIF and worldwide publication, download and use by anyone for commercial or non-commercial purposes, without royalties or compensation. The Legal Entity's protective rights in its legal name are preserved.
Each individual accepting this Agreement also makes the transfer or licence above to the extent that they personally hold relevant transferable rights in data becoming part of the LE-RD. The Legal Entity must obtain any necessary corresponding rights or permissions from other relevant rights holders and provide evidence when required. Where separate individual authorization is necessary, TNV-LEI will obtain or require it before the relevant processing or publication. This clause does not purport to waive non-waivable personal-data rights or confer rights the Legal Entity or individual is not authorized to grant.
Subject to applicable law, TNV-LEI makes required LOU-Records available to GLEIF and authorized auditors and shares necessary records with receiving or sending LOUs for authorized transfers and continuity arrangements. It may disclose information to competent authorities where legally required and to service providers under appropriate confidentiality, security and data-protection terms.
Recipients may be outside the Legal Entity's country. TNV-LEI must identify and implement the lawful transfer mechanism and safeguards required for the particular data and destination, as described in its Privacy Policy. Where a legal restriction prevents compliant processing, TNV-LEI will assess and address it before providing the affected service.
TNV-LEI maintains proportionate technical and organizational safeguards, including access controls, protected transmission, backups and audit trails, and manages providers and incidents in accordance with applicable requirements.
For LOU-Records, TNV-LEI follows Chapter IV.B of its GLEIF Master Agreement. It makes available records encompassing, for each specific record, at least ten years after that record's most recent update, throughout the Master Agreement's term and for five years thereafter. The retention schedule must satisfy both requirements. Any longer applicable legal requirement also applies.
Records must remain accessible, legible and reproducible, with required history and supporting evidence preserved. Personal data outside the required records is retained only for its justified purpose and applicable retention period. Rights requests and legal holds are assessed against applicable law and the record category.
Individuals may exercise applicable rights of access, correction, deletion, restriction, objection or portability and may withdraw consent where processing relies on consent. Withdrawal does not affect prior lawful processing. Any continued processing requires an independently applicable lawful basis; withdrawal is not treated as automatic deletion of mandatory or lawfully maintained public and historical records.
Requests may be sent to grievance@tnvlei.com, with support@tnvlei.com available to route them. TNV-LEI verifies identity as appropriate and responds within the legally applicable period, targeting thirty days where that is compatible with the applicable rules. It explains any lawful restriction or extension and the available escalation route. Requests concerning a separate recipient's processing may need to be directed to that recipient.
The Privacy Policy linked in Section 13.1 supplies the detailed privacy information, including processing roles, purposes, lawful bases, recipients, transfer safeguards, retention and contact arrangements. Acknowledging receipt of that notice is not blanket consent to all processing. Where consent is needed, it is requested separately and specifically. TNV-LEI keeps the notice consistent with this Agreement and its actual practices.
This Agreement is governed by the substantive laws of India, without applying conflict-of-law rules that would select another law, and subject always to mandatory applicable law. Except where mandatory law requires otherwise or the parties enter the separate written arbitration agreement described below, the competent courts in Lucknow, Uttar Pradesh, India have exclusive jurisdiction over disputes arising from this Agreement.
No provision excludes a mandatory statutory remedy, competent regulator's authority or non-waivable data-protection or other legal right. The GLEIF Master Agreement's dispute provisions govern TNV-LEI's relationship with GLEIF and are not incorporated as a customer arbitration clause.
A party may notify the other of a dispute in writing, describing the issue and requested remedy. The parties will seek in good faith to resolve it within thirty calendar days, including by mediation if both agree. This process does not prevent urgent interim relief, required regulatory reporting or proceedings necessary to preserve a limitation period.
Arbitration applies only if both parties subsequently sign a separate written arbitration agreement. That agreement must identify an acknowledged and trusted arbitral institution, applicable rules, seat, language and appointment procedure, and comply with mandatory law. Unless such an agreement is made, Section 12.1 applies.
This Agreement, the applicable accepted order and any signed supplemental agreement, together with the Rules for LEI Services, Privacy Policy, Refund Policy, Challenge Policy, Website Terms of Usage and Fee Schedule identified below, govern the relevant service according to their respective subject matter and Section 13.3.
Rules for LEI Services: www.tnvlei.com/en/legal/rules-for-lei-services. Privacy Policy: www.tnvlei.com/privacy. Refund Policy: www.tnvlei.com/refund-policy. Challenge Policy: www.tnvlei.com/en/challenge-policy. Website Terms of Usage: www.tnvlei.com/en/website-use. Authorization template: www.tnvlei.com/legal. Fee Schedule: www.tnvlei.com/pricing.
Once approved and effective, this version applies to new customers accepting it under Section 4.1. For an existing customer, it replaces Version 2.0 dated 1 January 2026 and, where applicable, Service Customer Agreement TNV-LEI-FR-008 Version 01 only when validly accepted or brought into effect under the applicable existing contract and law. Publication alone does not retrospectively replace an existing signed contract. Accrued rights, prepaid service commitments and valid agreed variations are preserved unless lawfully amended. TNV-LEI records the version applicable to each customer.
TNV-LEI may revise this Agreement to reflect applicable law, GLEIF requirements or service changes. It publishes a dated version and gives affected customers direct notice of material changes, explaining their effect and effective date. It obtains renewed acceptance where required by law or the existing agreement; silence or merely browsing the website is not treated as universal acceptance.
Where a binding legal or GLEIF change requires earlier action, TNV-LEI explains the basis and gives notice as soon as reasonably practicable. A customer may exercise its transfer right under Section 7. Changes to fees are governed by Section 6.1 and cannot override Section 6.6. Changes in personal-data processing are addressed under Section 11 and applicable law.
Mandatory applicable law prevails. Subject to that law, TNV-LEI must perform LEI services consistently with the GLEIF requirements and ISO 17442 obligations applicable to it; no customer document authorizes departure from those obligations.
For other inconsistencies, this Agreement prevails over operational rules and published policies. An expressly agreed variation in a signed supplemental agreement or accepted order prevails on its stated subject matter only to the extent compatible with mandatory law and the applicable GLEIF requirements. The Legal Entity does not become a party to the GLEIF Master Agreement.
The Legal Entity may not assign this Agreement without TNV-LEI's prior written consent; this does not restrict its LEI transfer right under Section 7. TNV-LEI may assign contractual rights or obligations only to the extent permitted by applicable law and its GLEIF obligations, obtaining any required consent and preserving continuity and the Legal Entity's rights. Assignment does not authorize an LEI transfer on TNV-LEI's own initiative or release it from responsibilities that cannot be transferred.
If a provision is invalid or unenforceable, the remaining provisions continue to the extent legally possible. Any replacement must be lawful and preserve the intended purpose so far as possible. Failure or delay to enforce a right is not a waiver. A waiver must be in writing and applies only to the matter specified.
Formal notices must be in English and sent to TNV-LEI at its registered office in Section 1.1 or support@tnvlei.com. Data challenges and privacy requests use the specialist channels in Sections 8 and 11. Notices to the Legal Entity are sent to its current registered email or notified correspondence address; it must keep those details current. Electronic notices are deemed delivered upon successful transmission unless a delivery failure is reported, subject to any mandatory proof-of-service rule. This delivery rule does not itself establish acceptance of an amendment. The English version is authoritative; translations are provided for convenience, subject to mandatory applicable law.
Version 2.01 | Publication date: 29-Sep-2026